EMAIL SUPPORT

Mail us at below email ids, if you are not our register customer.

PHONE SUPPORT

Call us at below number 24x7, for support keep your ticket number handy.

LIVE CHAT

Chat with our sales/support/billing team. Support are available 24x7.

KNOWLEDGE BASE

Browse of knowledgebase articles

VIDEO TUTORIALS

View video tutorials on how to use web hosting

SUBMIT A TICKET

The fastest way to resolve your issue submit ticket from client area.

Frequently Asked Questions

Can I buy extra IPs?

Due to the limitations of cPanel, you cannot add IP addresses to your plan. If you require additional IP addresses, you will need to purchase another Shared Hosting plan

Can I buy extra storage or bandwidth?

At this time, we have no plans to offer additional storage. However, if you go over your allocated bandwidth you will have to upgrade your hosting plan.

Can I use SSH to access my site?

Yes. SSH, as well as SFTP and SCP, are available on all of our hosting plans.

Do you allow remote MySQL access?

TYes, you can connect to your MySQL database(s) from your local computer or another website.

Do you offer any one-click installers?

Yes our hosting plans come with automated or one-click installers, such as FantasticoDelux

Do you offer webmail access?

Yes all of our hosting plans come with webmail. All of our clients are urged to use a third-party email service, such as Google Apps. You are free, however, you can use webmail.

Do you provide Ioncube support ?

Yes We provide.

Do you support Innodb ?

Yes We provide.

Can anyone access my data?

No one can access your data without your permissions. Only a user which will have ftp username and password of your account can access your data.

Do you allow warez hosting?

No we strictly not allowed warez hosting.

Do you allow proxy hosing or torrent sites?

No we don’t allow. proxy and torrent sites.

Do you offer ASP.NET 2.0, 3.5 and 4.0?

Yes. All of our Windows hosting packages come with ASP.Net 2.0., 3.5 and 4.0.

Do I have to register a domain name with EWebGuru?

We recommend but not necessary. You can register a domain name with any registrar that you choose. If you want hosting for your domain with us, be sure to edit the DNS information for that domain, making sure it points to our nameservers.

How do I setup custom nameservers?

Nameservers must be registered with the holding registrar of the domain in question. For example, if your domain is registered through the eWebGuru registrar, then your nameservers must be registered with eWebGuru for them to be globally available for name resolution.

How do I transfer a domain from EWebGuru?

As long as the domain is not expired, you can transfer a domain name to another registrar. You will need to ask your new registrar how to transfer a domain name..

How do I transfer a domain name to EWebGuru?

You need domain transfer secret code (EPP CODE) for domain transfer. You will have to place order from client area for domain transfer. After payment we will initiate domain transfer and you will get a mail of domain transfer approval into your admin account of domain. Once you will approve transfer you will have to ask status of your domain transfer.

My domain name is registered with you, how will I know when to renew?

You will receive an invoice via email when your domain is about to expire, which will give you plenty of time to renew it.

What is an EPP Authorization Code?

The EPP Authorization Code (EPP Auth Code or EPP Authorization Key) is a 6- to 16-character code assigned by the registrar at the time the .com, .net, .biz, .org, .info or .name domain name was created. The authorization transfer key is basically a password for the domain. Auth codes are an extra security measure, ensuring that only the owner of the domain can make transfers.

What is domain name propagation?

Propagation is the period of time, or delay, involved in sending your domain name's address information to all the various name servers in the world. Nameservers intentionally keep track of addresses for domain names in their memory for a specific period of time. This speeds up the process of looking up an address for a domain name.

How can I access my cPanel ?

You can access your cPanel by link http:///cpanel. Please replace domainname.tld with your actual domain. E.g. for eWebGuru.com link will be http://eWebGuru.com/cpanel.